YA Group Logo

Accessibility Statement

Last updated: December 5, 2024

YA Group LLC is committed to providing a website and digital experiences that are accessible to the widest possible audience, regardless of technology or ability. We strive to follow best practices for accessibility and usability so that everyone can access our content and services.

Organization details

  • YA Group LLC
  • 6450 Sunset Blvd, Los Angeles, CA 90028, United States
  • (888) YA-00399
  • info@yagroup.me

Our accessibility commitment

  • Standards we aim to meet: We are working toward substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and are incorporating applicable updates from WCAG 2.2. These guidelines explain how to make web content more accessible for people with disabilities.
  • Laws and regulations: We endeavor to align our practices with the Americans with Disabilities Act (ADA) and relevant state laws (including the California Unruh Civil Rights Act).
  • Continuous improvement: Accessibility is an ongoing effort. We regularly review our website and content as we add or update features.

Measures we take to support accessibility

  • Design and development: We build with semantic HTML, proper headings, labels, color contrast, and WAI-ARIA attributes where appropriate.
  • Keyboard access: We aim to ensure all interactive elements are operable via keyboard, with visible focus indicators and logical tab order.
  • Text and visuals: We support text resizing up to 200% without loss of functionality and strive for sufficient color contrast.
  • Media: We endeavor to provide captions for prerecorded video and transcripts for audio where feasible.
  • Testing: We use a combination of automated tools and manual testing, including checks with popular screen readers (e.g., NVDA, JAWS, VoiceOver) and browsers (Chrome, Firefox, Safari, Edge).
  • Training and governance: Our teams receive guidance on accessible design, content authoring, and QA processes.

Compatibility with browsers and assistive technology

  • The site is designed to be compatible with the two most recent major versions of Chrome, Firefox, Safari, and Edge, on desktop and mobile.
  • We seek compatibility with current versions of common assistive technologies, including screen readers (NVDA, JAWS, VoiceOver), browser zoom, and built-in platform accessibility features.

Technical specifications

Accessibility of our site relies on HTML, WAI-ARIA, CSS, and JavaScript. We avoid interactions that require pointer-only input or specific gestures whenever possible and provide accessible alternatives.

Known limitations

Despite our best efforts, some content may not yet be fully accessible. Examples may include:

  • Third-party plugins, widgets, or embedded content (e.g., maps, video players, chat tools, CAPTCHA) that we do not fully control.
  • Legacy PDF or office documents that may lack proper tagging. Accessible alternatives are available upon request.

We are working to remediate issues as they are identified. If you encounter a problem, please contact us using the methods below.

Feedback and support

Your feedback helps us improve. If you experience difficulty using our site or need an alternative format, please contact us:

  • Email: info@yagroup.me (subject line: Accessibility Feedback). Please describe the issue, the page URL, the assistive technology or browser you are using, and your contact information.
  • Phone: (888) YA-00399. If you are deaf or hard of hearing, please use your preferred relay service to reach us.
  • Mail: Accessibility, YA Group LLC, 6450 Sunset Blvd, Los Angeles, CA 90028, United States.

Response time and alternative formats

  • We aim to acknowledge accessibility inquiries within 2 business days and to provide a substantive response or solution within 10 business days, depending on complexity.
  • Upon request and where feasible, we can provide content in alternative formats or offer reasonable accommodations, such as reading assistance, accessible PDFs, transcripts, or a staffed phone line to complete tasks typically performed online.

Formal complaints and escalation

  • If you believe we are not meeting accessibility requirements, please contact us using the channels above. We will investigate and work to resolve the issue.
  • If you are not satisfied with our response, you may consider contacting your state or federal civil rights agency. Information about the ADA is available at ada.gov, and technical standards are available from the U.S. Access Board at access-board.gov.

Third-party content

Our site may include links to third-party websites or content. We cannot guarantee the accessibility of third-party content and encourage you to review their accessibility statements and contact them directly with concerns.

Ongoing review

We conduct periodic internal reviews and engage external resources as needed to evaluate accessibility conformance and user experience. As our services evolve, we will update this statement to reflect changes in our practices.

Accessibility matters to us. We appreciate your patience and input as we continue to improve the accessibility and usability of our website and services.